Retail Pet Stores > Consumer Guarantees

Within 10 days for illness, congenital malformation that adversely affects the health, or symptoms of infectious disease.

Reimbursement for reasonable veterinary fees not exceeding the animal's purchase price.

1.  
   1. A retail pet store shall provide to the consumer at the time of sale of an animal a written notice, printed or typed, setting forth the rights provided in subsection (b) of this section.
   2. The notice of rights shall have added to it by the retail pet store:
      1. The animal’s identifying number;
      2. A description of the animal, including its breed, sex, and color;
      3. The date of sale;
      4. The name, address, and telephone number of the consumer; and
      5. The sales price of the animal.
   3.  
      1. The notice may be contained in a written contract, an animal history certificate, or a separate document, provided such notice is in 10-point boldface type.
      2. The retail pet store shall certify the information by signing the document in which it is contained.
2.  
   1. If, within ten (10) days following the sale of an animal subject to this chapter, a licensed veterinarian of the consumer’s choosing certifies such animal to be unfit for purchase due to illness, a congenital malformation which adversely affects the health of the animal, or the presence of symptoms of a contagious or infectious disease, the retail pet store, in addition to any other warranty, shall afford the consumer the right to retain the animal and to receive reimbursement from the retail pet store for veterinary services from a licensed veterinarian of the consumer’s choosing, for the purpose of curing or attempting to cure the animal.
   2. The reasonable value of reimbursable services rendered to cure or attempt to cure the animal shall not exceed the purchase price of the animal. The value of such services is reasonable if comparable to the value of similar services rendered by other licensed veterinarians in proximity to the treating veterinarian.
   3. The reimbursement shall not include the costs of initial veterinary examination fees and diagnostic fees not directly related to the veterinarian’s certification that the animal is unfit for purchase pursuant to this section.
3. The certification that an animal is unfit for purchase, which shall be provided by an examining veterinarian to a consumer upon the examination of an animal subject to the provisions of this section, shall include, but not be limited to, information which identifies the type of animal, its breed, sex, and color, the owner, the date, and diagnosis of the animal, the treatment recommended if any, and an estimate or the actual cost of such treatment. Such form shall also include the notice prescribed in subsection (a) of this section.
4.  
   1. The reimbursement required by subsection (b) of this section shall be made by the retail pet store not later than ten (10) business days following receipt of a signed veterinary certification as herein required.
   2. Such certification shall be presented to the retail pet store not later than three (3) business days following receipt thereof by the consumer.
5.  
   1. A veterinary finding of intestinal parasites shall not be grounds for declaring the animal unfit for sale unless the animal is clinically ill due to such condition.
   2. An animal may not be found unfit for sale on account of an injury sustained or illness contracted subsequent to the consumer’s taking possession thereof.
6.  
   1. In the event that a retail pet store wishes to contest a demand for reimbursement made by a consumer pursuant to this section, such retail pet store shall have the right to require the consumer to produce the animal for examination by a licensed veterinarian designated by such retail pet store.
   2. Upon such examination, if the consumer and the retail pet store are unable to reach an agreement within ten (10) business days following receipt of the animal for such examination, the consumer may initiate an action in a court of competent jurisdiction to recover or obtain such reimbursement.
7. Nothing in this section shall be construed in any way to limit the rights or remedies which are otherwise available to a consumer under any law.